Frequently Asked Questions

Since the switch to the new catalog, I can't get into my account.

The most likely problem is that in the old catalog system you used a password with letters or a combination of letters and numbers.
The new catalog accepts a combination of numbers 4-6 digits long.
If your password was not compatible with the new catalog (had letters in it), your PIN was changed to the last four digits of your phone number on record with us.
If you're still having difficulty, call the library and we will reset your PIN for you.

I did not receive a courtesy notification of items coming due within a few days, overdue notices or "hold" books available. Why not?

When we switched to the new catalog, there was a period of time where the system was not configured to send these courtesy notices. At this time, that feature has been enabled. If you still aren't receiving notifications, call the library and we will confirm that we have the correct email address on file and email notification is set up correctly in your preferences.

Now that notifications have been activated, is there another reason I may not be receiving them in my email?

We suspect the problem may be automatic spam filters that send a confirmation email that must be answered before the original message is released. You should check spam filters and add this address to your trusted or safe sender lists:

This email address is not monitored and TLN staff will not look for and respond to confirmation messages.

What happened to BookMyne?

BookMyne is a proprietary app of the old catalog system so it is not compatible with the new catalog system. The new catalog detects and adapts to mobile format on most devices. Exceptions: older iPhones, Android devices and the Kindle Silk browser are not supported.

We also have discovered that there are issues on phones if the language is not set to American (United States) English.